Once a year is best to make sure your lenses still suit your eyes comfortably and safely.

Around 20–30 minutes, depending on your eyes and your needs.

The vision exam is around $30. If you proceed with glasses, the exam fee is often waived.

Yes, appointments are strongly encouraged, so we can give you our full attention. However, walk-ins are welcomed if the schedule allows it, or if you have an emergency.  Contact one of our stores. 

We check your vision, eye health, and visual comfort step by step using advanced equipment, and we explain everything as we go.

Yes. We see children starting from age 9 and also check vision related to learning and concentration when needed.

Don’t worry, our team is here to guide you. We help you find the pair that feels like you. Based on your face shape, lifestyle, and style.

Yes, you can turn almost any sunglasses into prescription ones, with the tint and comfort that suit your daily use.

Usually between 2–5 working days depending on your lenses type and customization.

We have options for all budgets ; from accessible everyday frames to premium designer pieces. We’ll always guide you to what works for you best.

Not exactly. The website shows a selection, but the full experience and wider collection are in our stores.

We do our best to keep it updated, but availability can change. If something is unavailable, we’ll contact you with alternatives right away.

Small color differences can happen depending on your screen. In-store, you’ll always see the exact product.

The best way is to join our OV community or subscribe to our newsletter. We share new arrivals, activities and offers there.

Yes, in many cases we can. We’ll first check your frame to make sure it’s suitable and guide you accordingly.

Yes, bring them to any of our branches. We’ll check them and do our best to repair them in our in-house lab.

You can, but we usually recommend coming in-store for precise measurements. It makes a real difference in comfort and long-term vision.

Yes, and we guide you step by step from fitting to how to wear and care for them. We also handle more specific or complex cases.

Yes, after a fitting and vision check, we help you transition smoothly and safely.

Yes, we deliver across Lebanon within 2–5 working days depending on your location.

Yes, you can easily order online and pick up your order from our Sassine branch for now. 

Once you place your order, just select “Pick Up” at checkout. We’ll notify you by email as soon as it’s ready.

Please note: once your order is ready, you’ll have up to 14 days to collect it from the store.

In-store, you can pay with cash, Visa, Suyool or otherFor online orders, we currently offer cash on delivery, with online payment options coming soon.

Yes, physical gift cards are available in-store, and digital ones are coming soon.

No worries. We always adjust your glasses after purchase. Just pass by any branch and we’ll take care of it.

Yes, depending on the glass’s lenses, we’ll guide you on what’s covered. Just contact any of our stores. 

At the moment, we mainly operate within Lebanon. For specific international requests, our team can guide you individually.

Yes, within 1 hour of placing it. Just contact us via WhatsApp or email and we’ll help you as soon as possible.

You can return or exchange your product within 14 days of receiving it, according to our policy.

Exchanges are available in-store and must be of equal or higher value. A proof of purchase is required for all returns or exchanges.

At the moment, returns from outside Lebanon are not accepted.

Refunds are usually issued as store credit or voucher.

Final sale items cannot be returned or exchanged. For discounted or promotional items, any return or exchange is based on the price paid or the original offer conditions.

Delivery depends on your area (around $3.5–$6 in Lebanon). Shipping fees are non-refundable, and international returns are currently not available.

At the moment, we mainly operate within Lebanon. For specific international requests, our team can guide you individually.